Cloud Device Management
WiFi Cloud Controller Integration
Fon has a strong experience collaborating across Service Providers, developing, deploying and monetizing large scale WiFi networks around the world. Managing millions of hotspots for multiple Tier 1 Service Providers.
Fon’s cloud controller is based on open software Open WiFi TIP project
Android devices management
Manage, monitor and protect all your Android devices, using a single and easy to use interface.
Reduce on-site assistance
By managing all of your deployed hardware from one single place, you are now able to see what your client is experiencing and act on it, without ever setting foot on the deployment site. Studies have shown that 30% of all on-site repairs can be avoided, and are caused by the client not being able to properly explain the malfunction.
Increase Hardware Lifecycle
Make sure your set-top boxes are up to date and healthy, by making routine and segmented check-ups, and this way ensuring their longevity. Monitor piracy usage and other factors that may put your devices at risk. Don’t leave hardware replacement as a routine procedure and smartly manage your fleet, preventing and monitoring.
Improve Customer Support
Stop losing customers due to bad technical support experiences. With our visual interface, your support team is able to access what your client is experiencing, putting aside miscommunication and reducing troubleshooting times, going straight to issue solving. Earn more value per customer, by retaining and engaging in smart follow ups
WeBoxControl creates the perfect tech support experience
Reduce customer frustrations and unnecessary on-site visits. WeBoxControl allows your team to make a remote diagnosis and solve non-hardware-related problems from any location. Increase customer satisfaction and gain further trust.
Fon Auto Configuration Server (ACS) enables Service Providers device management effectively. Device management through traditional standards in cloud delivery model simplifies your daily operational tasks:
Firmware upgrades | Provisioning | Configuration management | Monitoring | Troublshooting | Integration
Self-configuration and self-healing system
For the immediate recognition and registering of new devices by the network.
Simplify provisioning and activation and apply device profiling setup.
Allow Operators to define device groups based on criteria and choose profiles to apply to each group.
Our team is ready to help you create a better service. Get in touch with us and we will give you all the information you need on how to improve your service or create a new project.