Frequently asked questions

Fon is the world’s largest community WiFi network with millions of Fon Spots around the world, growing everyday.

Fon Spots are WiFi hotspots created by Fon. Partners’ routers broadcast a WiFi signal, making a Fon Spot.

Fon Spots are made up of two separate, dedicated WiFi signals – one private signal just for the user and one shared signal for other members and visitors to the network. It allows to safely share a bit of WiFi at home with others and, in return, free connectivity wherever there is a Fon Spot. All the Fon Spots together create a crowdsourced network where everyone who contributes connects for free.

You can find Fon Spots using our map to locate the ones around you.

Our hotspots usually have the name of Fon together with the name of our partner. For example: BTWiFi-with-Fon, KPN Fon, Oi WiFi Fon, etc.

All you need is a WiFi-capable device and a Fon account or a Fon WiFi App subscription. Fon accounts are created during the purchase of a pass

We make it easy and affordable for you to connect to our Fon Spots with 3 different options:

1. Subscribing to Fon WiFi App:

• Download the Fon WiFi app for your mobile or tablet, available both in Google Play and Apple Store
• Activate your subscription, first week is free

2. Purchasing a Pass:

• Choose the Fon signal via the WiFi icon on your system tray and connect
• Open your web browser (i.e. Chrome) and a login page will appear. If it doesn’t, just type in any web address such as “www.google.com” into your browser’s address bar
• Choose the pass you wish to purchase
• Sign up by entering your username and password to create an account or sign in with your Fon credentials
• Once the account is created or you’re logged in, you will be able to choose your payment method. Follow the instructions to complete your purchase
• A new web browser window will open confirming you’re connected

3. Being an eligible customer of a Fon Partner:

If are already a customer of Proximus, BT, Oi, JT, Netia, KPN, HT, DT, MWEB, OTE, SFR, Telstra, Telekom, Softbank, Wireless Gate, NOS, or Vodafone you can check your provider’s website and ask if you are already eligible to become part of the Fon Community and enjoy your unlimited WiFi access

Yes. At the same Fon Spot, you can connect using more than one device at the same time (up to a maximum of 3 connections per Fon account). However, at different Fon Spots it is not possible to connect using the same account at the same time.

If you are using your pass on our partnered hotspots in Belgium, the Netherlands, Greece, Croatia, Spain, Italy or Germany, you are limited to one connection per Fon account.

If you are a pass user, you will be required to login every time you connect to the internet through a Fon Spot. However, we recommend that you mark the “Remember me on this computer” checkbox.

To disconnect from a Fon Spot, switch off the WiFi on your device.

Yes. Our login process is SSL-secured. SSL (Secure Socket Layer) was developed in order to send confidential data over the internet securely. The system ensures that the data cannot be read or manipulated by other people during transmission. The 2048-bit RSA encryption specifies the strength of the encryption and is currently the most secure level of encryption and thus an integral part of the high security standard of your hotspot access.

No. The authentication process between your laptop, smartphone, or tablet and the login page is secured via SSL encryption. All data is therefore transmitted in encrypted format. Fon Spots use the 802.11b/g/n standard as a wireless protocol for internet access. Firewalls protect users at our hotspots from harmful internet-based hacker attacks. The HTTPS protocol (HTTP over SSL), which is supported by all current web browsers, provides a secure path for the transmission of sensitive data, logging into the company network, or intranet. Once connected, we suggest you use the SSL version of the services you want to use. For example websites using SSL have a URL that starts with “https.”