Frequently

asked questions

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If you are a Fon user or a telco operator, below is a list of frequently asked questions with answers provided when you click the box. Feel free to contact us for more information.


Users

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What is Fon?

Fon is the world’s largest community WiFi network with millions of Fon Spots around the world, growing everyday.

What is a Fon Spot?

Fon Spots are WiFi hotspots created by Fon. Partners’ routers broadcast a WiFi signal, making a Fon Spot.

How does it work?

Fon Spots are made up of two separate, dedicated WiFi signals – one private signal just for the user and one shared signal for other members and visitors to the network. It allows to safely share a bit of WiFi at home with others and, in return, free connectivity wherever there is a Fon Spot. All the Fon Spots together create a crowdsourced network where everyone who contributes connects for free.

Where can I find a Fon Spot?

You can find Fon Spots using our map to locate the ones around you.

How can I identify a Fon Spot?

Our hotspots usually have the name of Fon together with the name of our partner. For example: BTWiFi-with-Fon, KPN Fon, Oi WiFi Fon, etc.

What do I need to connect to a Fon Spot?

All you need is a WiFi-capable device and a Fon account or a Fon WiFi App subscription. Fon accounts are created during the purchase of a pass.

How do I connect to the Fon WiFi Network?

We make it easy and affordable for you to connect to our Fon Spots with 3 different options:

1. Subscribing to Fon WiFi App:

  • Download the Fon WiFi app for your mobile or tablet, available both in Google Play and Apple Store
  • Activate your subscription, first week is free

2. Purchasing a Pass:

  • Choose the Fon signal via the WiFi icon on your system tray and connect
  • Open your web browser (i.e. Chrome) and a login page will appear. If it doesn’t, just type in any web address such as “www.google.com” into your browser’s address bar
  • Choose the pass you wish to purchase
  • Sign up by entering your username and password to create an account or sign in with your Fon credentials
  • Once the account is created or you’re logged in, you will be able to choose your payment method. Follow the instructions to complete your purchase
  • A new web browser window will open confirming you’re connected

3. Being an eligible customer of a Fon Partner:

If are already a customer of Proximus, BT, Oi, JT, Netia, KPN, HT, DT, MWEB, OTE, SFR, Telstra, Telekom, Softbank, Wireless Gate, NOS, or Vodafone you can check your provider’s website and ask if you are already eligible to become part of the Fon Community and enjoy your unlimited WiFi access

Purchasing a pass

What kinds of passes do you offer?

What kinds of passes do you offer?

Access passes allow you to connect to a Fon Spot for a given number of consecutive minutes/hours/days. We offer the following types of access passes:

1-hour: This pass lets you use a hotspot in the Fon network for up to 60 consecutive minutes. If you have time remaining from a previous pass when you buy it, it will be credited to your account and won’t expire until you decide to use it with a maximum of 1 year after the purchase date.

1-day: This pass lets you use a hotspot in the Fon network for up to 24 consecutive hours. If you have time remaining from a previous pass when you buy it, it will be credited to your account and won’t expire until you decide to use it.

5-day: This is a bundle of five one-day passes that can be used at all hotspots on the Fon network. The first one-day pass will expire after 24 hours. The four remaining one-day passes will be credited to your account for future connections. If you have time remaining from a previous pass when you buy it, all five one-day passes will be credited to your account and won’t expire until you decide to use them.

30-day: This pass lets you use a hotspot in the Fon network for up to 30 consecutive days. If you have time remaining from a previous pass when you buy it, it will be credited to your account and won’t expire until you decide to use it.

 

Passes can be used on the network where they were purchased only.

Can I connect to a Fon Spot using more than one device at the same time?

Yes. At the same Fon Spot, you can connect using more than one device at the same time (up to a maximum of 3 connections per Fon account). However, at different Fon Spots it is not possible to connect using the same account at the same time.

If you are using your pass on our partnered hotspots in Belgium, the Netherlands, Greece, Croatia, Spain, Italy or Germany, you are limited to one connection per Fon account.

Do I need to log into my Fon account each time I want to access the internet?

If you are a pass user, you will be required to login every time you connect to the internet through a Fon Spot. However, we recommend that you mark the “Remember me on this computer” checkbox.

How do I disconnect from a Fon Spot?

To disconnect from a Fon Spot, switch off the WiFi on your device.

Is the Fon login secure?

Yes. Our login process is SSL-secured. SSL (Secure Socket Layer) was developed in order to send confidential data over the internet securely. The system ensures that the data cannot be read or manipulated by other people during transmission. The 2048-bit RSA encryption specifies the strength of the encryption and is currently the most secure level of encryption and thus an integral part of the high security standard of your hotspot access.

Can anyone else read the data on my hard drive while connected to a Fon Spot?

No. The authentication process between your laptop, smartphone, or tablet and the login page is secured via SSL encryption. All data is therefore transmitted in encrypted format. Fon Spots use the 802.11b/g/n standard as a wireless protocol for internet access. Firewalls protect users at our hotspots from harmful internet-based hacker attacks. The HTTPS protocol (HTTP over SSL), which is supported by all current web browsers, provides a secure path for the transmission of sensitive data, logging into the company network, or intranet. Once connected, we suggest you use the SSL version of the services you want to use. For example websites using SSL have a URL that starts with “https.”

Can my data be read or intercepted while connected to a Fon Spot?

No. The authentication process between your laptop, smartphone, or tablet and the login page  is secured via SSL encryption. All data is therefore transmitted in encrypted format. The SSL (Secure Socket Layer) procedure was developed in order to guarantee that your authentication data is secured and cannot be tapped. The system thereby ensures that the data cannot be read or manipulated by other people during transmission. Once connected, we suggest you use the SSL version of the services you want to use. For example, websites using SSL have a URL that starts with “https.”

Subscribing to the Fon WiFi App

How does Auto-connect work for the Fon WiFi App?

The Fon WiFi app is configured to connect automatically whenever it finds a Fon hotspot. If you want to switch auto-connection off, you can do so by simply tapping the On/Off icon in the map. You can always switch it on again by tapping the icon once more.

Can I use my Fon WiFi App while roaming?

Of course. In fact, be prepared to save on roaming charges; you now have access to millions of hotspots worldwide!

What is the App ID?

The App ID is the alphanumeric code that appears below the Help section of the App. It will help our customer team to resolve any issue that may arise when you install the Fon WiFi App.

My Fon Wifi app never connects automatically, only when I force the connection.

Ouch! Have you installed the auto-connection profile? It is necessary in order to get your smart device to connect automatically. If your iPhone/iPad does not auto-connect, go inside the app, click the Menu, and then click on the Help section. In this section, go to the question mentioning Autoconnect. Tap on the link and the profile will take you to a webpage which will reinstall the profile.

I’m connected to a hotspot on my Fon WiFi app, but I can’t get access to the internet. What can I do?

Disconnect from the signal, delete the cookies and temp files of your browser, close all the windows, then connect again to the signal. You can also try using a different browser.

The payment has failed for my Fon WiFi app subscription, what can I do?

If you believe there has been an error with your payment, please contact Apple iTunes/Google Play to confirm your payment is working correctly.

What happens if I uninstall my Fon WiFi app?

If you uninstall the app accidentally, simply re-install it and get connected again!

Can I use the Fon WiFi app subscription for my laptop?

The subscription is only for mobile devices. To get WiFi access for your laptop, you can connect to a Fon signal and buy an access pass through our hotspot’s login page that will automatically open on your browser.

How do I check my subscription status for the Fon WiFi app? How do I deactivate it?

You can check or deactivate your unlimited WiFi subscription by tapping on “My Subscription” in the app’s menu.

How do I cancel my Fon Wifi app subscription?

If you want to stop using the service, you must cancel your subscription on iTunes or Google Wallet before removing the application. If you cancel it during the free trial (first week), you will never be charged. If you cancel it after the free trial, you will still be charged for the current month, but never again.